The book Outsourcing – with a Focus on Organizational Maturity offers a new and valuable approach to understanding and developing the complex dynamics between customer and supplier from an outsourcing perspective.

In our IT outsourcing relationship with PenSam, we use tools from the book as a means to gain benefits in areas beyond contracts and costs – focusing instead on relationships, communication, and shared goals. This helps us continuously strengthen our collaboration through greater transparency and mutual understanding in our daily interactions – across both organizational and geographical boundaries.

The result is a stronger relationship and a more solid foundation for development, value creation, and continuous improvement.

The model is a powerful tool for any company seeking to get more out of its outsourcing partnerships – not just on the bottom line, but also in terms of collaboration quality and strategic development.